To our Patients and Families
As 2025 comes to a close, I want to personally thank you for choosing Sano Specialty Care and Beacon Surgery Centers for your healthcare needs. Whether you came to us for an injury, surgery, wellness visit, or ongoing care, you placed real trust in our team—and that trust means everything to us.
One of the most important ways we listen to our patients is through Net Promoter Score (NPS) surveys. We ask a simple question: How likely are you to recommend Sano to a friend or family member? Your honest feedback—positive or critical—matters. It helps us understand where we’re doing well and where we need to improve.
We’re grateful for the many kind words you share about our providers, staff, and care experience. We are proud of our 82 NPS score for 2025. At the same time, we know we’re not perfect. Some of you have told us about long wait times, frustrating prior authorizations, communication gaps, or moments when we fell short of the standard you deserve. We read every response, and we take each one seriously.
Continuous improvement is core to who we are. Your feedback directly informs how we improve—whether that’s streamlining scheduling, strengthening communication between visits, expanding wellness offerings, or making our clinics and surgery centers more patient-friendly. We are committed to our core value, Pursuit of Better, because you deserve care that keeps getting stronger.
We remain independent by design. That independence allows us to put patients first, invest in prevention and whole-person wellness, and deliver compassionate, innovative care without the constraints larger systems often face. Your feedback helps us protect that independence and ensure it continues to serve you well.
Thank you for your honesty, your loyalty, and your partnership. We are deeply grateful to walk alongside you on your health journey, and we are committed to earning your trust every day in 2026 and beyond.
Wishing you and your family a healthy and happy new year,
Dr. Matt Daggett
CEO
